Terms of use

The rules for using Saj Saathi as a customer. Please read them — by creating an account or making a booking you agree to them.

1. What Saj Saathi is

Saj Saathi is an online marketplace (an "intermediary" under the Information Technology Act, 2000 and an "e-commerce entity" under the Consumer Protection (E-Commerce) Rules, 2020). We help you find salons, parlours, barbers and beauty and wellness professionals ("providers" or "partners"), see their prices and free times, and book them. The services themselves are provided by the providers, who are independent businesses — they are not employees or agents of Saj Saathi. Legal entity details: available on request through the Contact page.

2. Your account

You must be 18 or older and give true, current details. One person, one account.
Keep your password secret. You are responsible for activity on your account; tell us at once if you think someone else has used it.
We may refuse, suspend or close an account that breaks these terms, is used for fraud or abuse, or when the law requires it.

3. Prices, fees and payment

Before you confirm, you see the full price: service, add-ons, travel charge for at-home visits, any booking fee and the taxes on it.
Providers set their own service prices. Saj Saathi may charge a booking fee, shown separately.
You can pay at the venue or, where offered, online through our payment gateway. Online payments are processed by Razorpay under their terms; we do not store card or UPI details.
Coupons and offers have their own conditions, shown with the offer. We may withdraw an offer that is misused.

4. Bookings

A booking is a request until the provider confirms it. You are told when it is confirmed or declined.

Times shown as free are checked again when you book. Providers may mark their shop closed for the day; such times are not shown.

Arrive on time and give correct details (especially the address for at-home visits). Follow any safety notice shown for the service.

Changes and cancellations follow the Cancellation and refund policy and the policy shown for each service.

5. Providers and service quality

Providers are responsible for the services they deliver, their staff, hygiene, products used, and any licences their work needs.
We check partners' identity and listed documents before approval, but this check is not a guarantee of quality, skill or safety. Use your own judgement, tell the provider about allergies or health conditions, and stop a service if you feel unsafe.
Massage and wellness services are professional and non-sexual only. Pet groomers are not veterinarians. Fitness trainers are not doctors or physiotherapists.

6. Reviews and content

Only customers whose booking was completed can review that booking. Reviews must be honest, about your own experience, and free of abuse, personal data of others or advertising.
You give us a free, worldwide licence to show the reviews, photos and text you post on Saj Saathi. We may hide content that breaks these terms or the law and we mark when a review has been hidden.

7. What you must not do

Do not: give false information; book with no intention to attend; harass, threaten or discriminate against anyone; ask for illegal or sexual services; post false or paid reviews; copy, scrape or overload the platform; try to get around security, payments or our fees; or use another person's account. We may report illegal activity to the authorities.

8. Our responsibility

We will run the platform with reasonable care and skill, show prices and policies honestly, and handle complaints as described in our Grievance policy.
Because providers are independent, Saj Saathi is not responsible for the way a provider performs a service, for injury, loss or damage caused by a provider, or for disputes between you and a provider — but we will help you raise and resolve the issue, including refunds that our policies allow.
The platform is offered "as available". We do not promise it will always be error-free or uninterrupted, and we are not responsible for delays or failures caused by events outside our reasonable control (for example network outages, natural disasters or government orders).
To the extent the law allows, our total liability to you for any claim about a booking is limited to the amount you paid through Saj Saathi for that booking. Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any liability that cannot be limited by law.

9. Indemnity

If you break these terms or the law while using Saj Saathi, you agree to cover the reasonable losses and costs this causes to Saj Saathi or to others, to the extent the law allows.

10. Intellectual property

The Saj Saathi name, logo, design and software belong to Saj Saathi or its licensors. You may use the platform only for its normal purpose. Photos on our marketing pages may come from licensed image libraries.

11. Changes, notices and the law

We may change these terms; the current version is always on this page and important changes are notified in the app. Continuing to use Saj Saathi after a change means you accept it.
If any part of these terms is found invalid, the rest stays in force.
These terms are governed by the laws of India. Subject to your rights as a consumer, courts at the place of our registered office have jurisdiction.

Grievance officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints can be sent to our Grievance Officer: our Grievance Officer, reachable through the Contact page. We acknowledge complaints within 48 hours and aim to resolve them within one month. You can also raise a ticket from Account → Help & tickets; every ticket gets a reference number.