Saj
Saathi
Saj Saathi
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Help centre · Saj Saathi
Saj Saathi
Help centre
Help centre
Quick answers to common questions.
My bookings
Change time, cancel, see status
Payments & refunds
Receipts and refund status
My account
Name, number, password
Common questions
Most asked questions
Cancellation & refunds
Read the full policy
Talk to us
Call, WhatsApp or message
Bookings
To change a time, open the booking and tap "Change time". Free changes are allowed up to the time shown in the cancellation policy.
To cancel, open the booking and tap "Cancel booking". Any late-cancellation charge is shown before you confirm.
"Waiting for confirmation" means the provider has not accepted yet. If they decline, you are told immediately.
Payments
If you paid online and the booking is cancelled, the refund goes back to the same method. Banks usually take 5–7 working days.
We only show "Paid" after the payment gateway confirms the money was received.
Safety
At-home visits show the provider's verified name before you book. Share your booking with family if you wish.
If something feels wrong, stop the service and raise a "Safety concern" ticket. In an emergency call 112.
Account
To get a copy of your data, raise a ticket under "Account". To delete your account, use Account → Settings & privacy.
Saj SaathiBeauty · Care · Connection