Cancellation and refund policy

• Each service shows its free cancellation window (for example "Free cancellation up to 4 hours before"). Cancel within it and you pay nothing.
• Cancelling later may carry a charge. The exact amount is shown before you confirm the cancellation.
• If the provider declines, cancels or closes the shop for the day, you are never charged, and online payments are refunded in full.

Open the booking and tap "Change time". Free changes are allowed within the same window as free cancellation, subject to the provider's free times.

If you miss an appointment without cancelling, the provider may mark it as a no-show after the start time. Any no-show charge is shown in the service's policy before you book.

• A refund is started automatically when a paid booking is cancelled in a way that qualifies for one.
• Refunds go back to the original payment method. After we start a refund, banks usually take 5–7 working days.
• If money was deducted but the booking does not show as paid, the payment gateway either confirms it or returns it automatically, usually within 5–7 working days.

Payment is made directly to the provider. If there is a dispute, raise a ticket and we will help.

Monthly partner plans (including auto-pay) can be cancelled at any time from the Partner app; the plan then stays active until the end of the period already paid. Plan fees already charged are not refundable except where the law requires or where we charged by mistake.

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints can be sent to our Grievance Officer: our Grievance Officer, reachable through the Contact page. We acknowledge complaints within 48 hours and aim to resolve them within one month. You can also raise a ticket from Account → Help & tickets; every ticket gets a reference number.