Partner terms

Businesses and independent professionals who can lawfully provide beauty, grooming and wellness services in India. You must give true details, a valid identity document and any certificate your service category requires. We may approve, ask for more documents, reject or suspend an application or listing.

- Saj Saathi Partner Salon: you work with us under the Saj Saathi name. You get the "Saj Saathi Partner" badge and are shown before other listings in recommended results. You agree to our quality standards and to reasonable quality visits. - Listed salon or professional: you keep your own brand and use Saj Saathi to get customers and bookings online. Saj Saathi may change your partnership type if the standards are not met, after telling you.

• You are responsible for your prices, services, photos, timings and the Open / Closed switch. Keep them accurate — customers rely on them.
• Use only photos you own or have the right to use, and do not use titles or claims you are not qualified for (for example "doctor" or medical claims).
• You must accept or decline booking requests promptly, honour confirmed bookings, and give the service at the price shown.

• New partners get a free period after approval (currently 90 days; the exact number is shown in the Partner app).
• After the free period, a monthly plan (currently ₹499 per month, or the price shown in the app at the time) is needed to stay listed in search, when Saj Saathi has switched plans on.
• If you turn on auto-pay, you authorise Saj Saathi, through Razorpay, to charge the plan price every month from the date shown until you cancel. You can cancel at any time in the app; the current paid period stays active. Prices may change with at least 30 days' notice in the app, and you can cancel before the new price applies.
• If a payment fails, you stay listed for the grace period shown in the app; after that your listing may be hidden from search until you pay. Your own booking link and QR code keep working.
• Plan fees include applicable taxes as shown at checkout. Fees already paid are not refundable except where the law requires or where we charged by mistake.

Where Saj Saathi charges a commission or booking fee, it is shown in the Partner app before it applies. Statements in the app show what was recorded; payouts, if any, are made as described in the app.

Customer details are shared with you only to deliver the booking. You must keep them confidential, must not use them for unrelated marketing, and must delete them when no longer needed, as required by the Digital Personal Data Protection Act, 2023.

Treat customers with respect and follow hygiene and safety practices. Massage and wellness services must be professional and non-sexual. Do not ask customers to pay outside Saj Saathi to avoid fees for bookings made through Saj Saathi. Serious complaints may lead to suspension while we investigate.

You are an independent business. You are responsible for your services, staff, products, licences, taxes (including GST where applicable) and for any loss or injury your service causes. You agree to cover Saj Saathi's reasonable losses arising from your breach of these terms or the law, to the extent the law allows. Saj Saathi's liability to you is limited to the plan fees you paid in the previous three months, to the extent the law allows.

You may stop listing at any time from the app or by contacting support. We may suspend or end a listing for breach of these terms, fraud, repeated complaints or legal reasons, and will tell you why unless the law prevents it.

These terms may be updated; we notify you in the Partner app. Indian law applies and courts at the place of our registered office have jurisdiction.

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints can be sent to our Grievance Officer: our Grievance Officer, reachable through the Contact page. We acknowledge complaints within 48 hours and aim to resolve them within one month. You can also raise a ticket from Account → Help & tickets; every ticket gets a reference number.