Frequently asked questions

Saj Saathi lets you find salons, parlours, barbers and beauty professionals near you, see the price first, pick a free time and book.

Searching and creating an account are free. Before you confirm a booking you see the full price: service, add-ons, any travel charge for home visits, and any booking fee with tax.

Search by city, area or 6-digit PIN code, open a provider, choose a service and a free time, check the price and confirm. You get a booking reference.

Your time is held as soon as you book. The provider then accepts it, and the status changes from "Waiting for confirmation" to "Confirmed". If they decline, you are told straight away.

You can pay at the venue. Online payment appears as an option only where it is switched on. A booking shows "Paid" only after the payment gateway confirms it.

Yes. Open the booking in My bookings and choose Change time or Cancel booking. Any late-cancellation charge is shown before you confirm.

Before a provider is listed, our team reviews their identity document and, for some services, their certificates. Verification lowers risk but is not a guarantee of quality. Please report any concern from your booking.

Only customers who completed a booking, once per booking. Providers can reply but cannot edit or delete a review.

Only from providers who offer it and only in the PIN codes they serve. Any travel charge is shown in the price before you book.

Go to Account → Help & tickets and raise a ticket; you get a reference number. For safety concerns choose "Safety". In an emergency call 112.

Account → Settings & privacy → request deletion. You are signed out at once. Some booking and payment records are kept for the period the law requires.

Open the Partner page and choose Become a partner. Create an account, fill in your shop details, services and timings, upload your documents and submit. You are listed after our team approves the application.