Grievance redressal

• Signed-in customers and partners: Account → Help & tickets (Partner app: More → Help). Every ticket gets a reference number you can track.
• Anyone: write to the Grievance Officer named below. Include your booking reference if you have one.
• In an emergency or if you are in danger, call 112 first.

• We acknowledge every complaint within 48 hours.
• We aim to resolve it within one month and tell you the outcome in writing, with reasons.
• Refund decisions follow the Cancellation and refund policy. A refund is shown as done only after the payment gateway confirms it.
• If you are not satisfied, you may approach the National Consumer Helpline (dial 1915 or visit consumerhelpline.gov.in) or a consumer commission.

You can report a review, photo or listing that is unlawful, false or harmful from the page itself or through a ticket. Privacy requests (access, correction, deletion, withdrawal of consent) can be made from Account → Settings & privacy or by writing to the Grievance Officer.

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints can be sent to our Grievance Officer: our Grievance Officer, reachable through the Contact page. We acknowledge complaints within 48 hours and aim to resolve them within one month. You can also raise a ticket from Account → Help & tickets; every ticket gets a reference number.

available on request through the Contact page