Contact us

We usually reply within one working day.

Help with a bookingOpen the booking → Get help Raise a ticketFor signed-in customers Safety concernHandled first · emergency: 112

Send us a message

Customers

For anything about a booking, open the booking in My bookings and tap "Get help with this booking" — it reaches the right team fastest.

Partners

Use Support inside the partner app.

Safety concerns

Choose "Safety concern" when raising a ticket. These are handled first.

Grievance officer

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints can be sent to our Grievance Officer: our Grievance Officer, reachable through the Contact page. We acknowledge complaints within 48 hours and aim to resolve them within one month. You can also raise a ticket from Account → Help & tickets; every ticket gets a reference number.