Privacy policy

Saj Saathi ("Saj Saathi", "we", "us") runs this website, the customer app and the partner app. Legal entity, registered address and contact: available on request through the Contact page. For privacy questions or requests, contact our Grievance Officer (details at the end of this page).

• We collect only what is needed to find, book and run appointments, take payments, give support and keep the platform safe.
• We do not sell your personal data and we do not show third-party advertising.
• The salon or professional you book sees only what they need for that booking.
• Old personal data is removed automatically (see "How long we keep it").
• You can see, correct or delete your data, and withdraw consent, at any time.

• Account details: name, mobile number, email address (optional), preferred language, and your password stored only as a one-way secure hash.
• Booking details: service, date and time, provider, notes you write, answers to booking questions, and — only for at-home services — the address you give.
• Location (only when you tap "Use my location"): used once to find nearby providers or fill your address. We do not track your location in the background.
• Payment records: amount, status and the payment gateway's reference. Card numbers, UPI PINs and bank passwords are handled only by our payment gateway (Razorpay) — we never see or store them.
• Support tickets, messages, reviews and safety reports you send us.
• Security and technical data: device and browser type, IP address in security logs, sign-in times and new-device alerts.
• Anonymous visit counts for public pages, without cookies and without storing IP addresses. Browsers that send "Do Not Track" or "Global Privacy Control" are not counted.
• For partners: business details, identity and qualification documents, bank or UPI details only if you choose to share them for payouts, and plan payment records.

• To provide the service you asked for: accounts, bookings, reminders, payments, refunds and support (performance of our contract with you, and your consent under the DPDP Act, 2023).
• To keep people safe and prevent fraud and misuse: verification of partners, security logs, abuse reports (legitimate uses permitted by law).
• To meet legal duties: tax, accounting, consumer-protection and law-enforcement requests.
• To send offers or news only if you agreed. You can turn this off at any time in your profile; booking messages are still sent because they are part of the service.

- The provider you book: your name, mobile number, the service and time, your booking answers and — for at-home services — your address. Providers must use it only for that booking. - Our service providers who help run Saj Saathi under contract and confidentiality: cloud hosting, database, email, SMS, WhatsApp and push-notification delivery, maps and address look-up, and the payment gateway. They may process data only on our instructions. - Government or law-enforcement authorities when the law requires it, and only to the extent required. - A buyer or successor if Saj Saathi's business is transferred, under the same privacy promises. We never sell or rent personal data.

- Notifications: read ones are deleted after 30 days and all others after 90 days. - Finished bookings: after 90 days the customer's name, phone number, address and notes are removed automatically. The amount, date and reference are kept as business and tax records for the period Indian law requires (usually up to 8 years). - Payment and plan-payment records: kept for the period tax and accounting laws require. - Closed enquiries: deleted after 180 days. Security logs: kept for a limited time and then deleted automatically. - Deleted accounts: your profile is removed or anonymised; records the law requires us to keep are retained only for that purpose. These periods may be shortened or extended by us where the law requires.

Under the Digital Personal Data Protection Act, 2023 and its rules you can: ask what data we hold about you; correct or update it; ask us to erase it (except records we must keep by law); withdraw consent; nominate a person to act for you; and complain to our Grievance Officer and, after that, to the Data Protection Board of India. Use Account → Settings & privacy, or write to the Grievance Officer. We reply within the time the law sets.

We use only cookies that are necessary to keep you signed in, remember your language and protect forms. We do not use advertising or tracking cookies. The apps may store small preferences on your device (for example your language, the ring tone, or accounts used on that phone for quick sign-in — never your password). You can clear these from your browser at any time.

Connections are encrypted (HTTPS). Passwords are stored only as secure hashes. Sessions can be ended from any device. Partner documents are stored privately and opened only by authorised staff; every such access is logged. No system is perfectly secure, but we follow reasonable security practices as required under the Information Technology Act, 2000 and its rules, and we will inform you and the authorities of a personal-data breach as the law requires.

Saj Saathi is for people aged 18 and over. A parent or guardian may book a service for a child and is responsible for that booking. We do not knowingly create accounts for children.

Links to social media, maps or payment pages take you to services run by others, under their own privacy policies.

We may update this policy. The date of the latest version is shown on this page, and we tell you about important changes through the app or by message.

In line with the Consumer Protection (E-Commerce) Rules, 2020 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, complaints can be sent to our Grievance Officer: our Grievance Officer, reachable through the Contact page. We acknowledge complaints within 48 hours and aim to resolve them within one month. You can also raise a ticket from Account → Help & tickets; every ticket gets a reference number.